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Delivery Terms and Conditions

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This section applies to Delivery of Boston Market Products. These terms govern the purchase and delivery of Boston Market menu items from, and the placing of orders on, our website, through our mobile application (“app”) or through a delivery service like GrubHub, DoorDash, Amazon, Postmates or any other delivery service that might bring our food to you (collectively our “Delivery Partners”, and individually a “Delivery Partner”) .

Delivery Services. Boston Market wants to make our great food available to you wherever and whenever you want it. To do that, we offer delivery through our website, app and through delivery partners (GrubHub, DoorDash, Amazon, Postmates and others) through their apps. Delivery services may not be available at all of our restaurants. All orders placed using our website, our app, or any Delivery Partner, are subject to availability and your acceptance of these Terms and Conditions.

Acceptance of order. Your placement of an order does not necessarily assure that we will accept your order. We reserve the right to refuse any order in our sole discretion for any reason, including but not limited to lack of availability, errors on our website, our app, any Delivery Partner or their app, and/or errors in the order, or failure of a payment to process. Once a properly completed order is received, authorization of your form of payment is received and we have accepted your order, we will begin preparing your order for delivery.

Pricing and Availability of Delivery. All prices are shown in U.S. dollars, and taxes, delivery, shipping and handling charges (if any) are additional. PRICES, PROMOTIONS AND OFFERS DISPLAYED THROUGH OUR DELIVERY PARTNERS OR FOR DELIVERY ON OUR WEBSITE OR APP ARE SOMETIMES DIFFERENT THAN THE PRICES, PROMOTIONS AND OFFERS THAT ARE DISPLAYED IN, OR ADVERTISED FOR, OUR RESTAURANTS OR FOR PICK-UP. FOR EXAMPLE, SOMETIMES PRICES DISPLAYED THROUGH OUR DELIVERY PARTNERS OR FOR DELIVERY ON OUR WEBSITE OR APP WILL BE HIGHER THAN IN-RESTAURANT OR PICK-UP PRICES. We reserve the right to change prices, and prices may vary by area. You will be advised of any fees prior to checkout. At the present, you will not receive Rotisserie Rewards, or be able to redeem them, or redeem rewards, coupons or other promotions offered as a part of our delivery program. All of our menu items are subject to availability, and we reserve the right to impose quantity limits on any order, to reject all or part of an order, to discontinue offering certain menu items at any time. You should contact the Delivery Partner who delivered your order if you have any issues.

The delivery fee quoted at checkout may be different than the actual delivery fee for your order. Differences may occur based on changing availability of drivers, changes in traffic, and other factors between the time your submit your order and the time your order is dispatched for delivery and are determined solely by our third party Delivery Partners. You agree to pay any such differences in delivery fee and that Boston Market is under no obligation to inform you of such changes before your payment method is charged for the actual prices, costs and/or delivery fee.

Rewards. Purchases made for delivery are not eligible to earn or accumulate any rewards, points or other incentives offered by Boston Market.

Deliveries. Once you place your order, you should be provided with an estimated delivery time. This time is only an estimate and your actual delivery time may be longer or shorter depending on a variety of factors including, among others, traffic, distance, availability of delivery services at any given time, and weather. You are responsible for inspecting all menu items you receive from us for any damage or other issues upon delivery. We, or our Delivery Partner, reserve the right to charge you the full order amount if you or your designated recipient is not at the designated delivery location when the delivery agent arrives to complete the delivery. You acknowledge that transportation or logistics services are provided by third party independent contractors who are not employed by Boston Market.

Cancellations; Refunds. You cannot make changes to, or cancel, a delivery order once it is placed. If you are dissatisfied with any menu time in your order, please contact us at bostonmarket.com/contact. We reserve the right, in our sole discretion, to issue a refund, or take no action.

Taxes. We will collect applicable sales tax on your order in the states for which we determine we have a duty to collect sales tax. If any order, or part thereof is subject to sales tax, you agree that the amount of taxes shown at checkout may be adjusted. Several factors may cause this, such as variances between processor programs and changes in tax rates.
No Resale. You are not permitted to resell or otherwise any Boston Market item that is part of your order for commercial purposes.