Ribs & Meatloaf
Effective Date: August 27, 2019
Last Updated: February 6, 2020
-eliminate your right to a trial by jury; and substantially affect your rights, including preventing you from bringing, joining, or participating in class or consolidated proceedings.
Please read the Privacy Statement on our website (www.bostonmarket.com) carefully to understand how Boston Market collects, uses and discloses information about customers, how to update or change your personal information, and how we communicate with you.
The Rotisserie Rewards program is one way that Boston Market seeks to reward loyal guests and thank them for patronizing our business. Rotisserie Rewards members in good standing are able to earn and accumulate “Market Points” that can be redeemed for Rotisserie Rewards benefits (sometimes referred to as “Rewards”) at participating Boston Market restaurants and are eligible to receive certain additional benefits. Unfortunately, not all Boston Market locations are able to award Market Points, or redeem Market Points for Rotisserie Rewards, at this time. Boston Market restaurants located on Army or Air Force bases or other military bases participate in the Rotisserie Rewards program, but Boston Market locations at Travel America sites do not presently participate, and so are not able to award or redeem Market Points or Rotisserie Rewards.
Visit www.bostonmarket.com and search for locations honoring “Rotisserie Rewards.” At present, Travel America locations do not participate in the Rotisserie Rewards program. Army and Air Force base locations are not listed on bostonmarket.com.
Your Rotisserie Rewards username(s) and password(s), and Rotisserie Rewards account(s), are for your personal use only. You are responsible for maintaining the security and confidentiality of your Rotisserie Rewards username(s) and password(s), Rotisserie Rewards program account(s), and profile information (including registered email address and phone number), and you agree to be responsible for all activities that occur with any of the foregoing or otherwise in connection with the Program. Neither Boston Market nor its respective service providers are responsible for use of any of the foregoing without your permission.
You will not begin accumulating Market Points until the registration process is complete and verified. Incomplete accounts, or non-working email addresses or cell phone numbers, may disqualify you from participating in the Rotisserie Rewards program.
Each Rotisserie Rewards account may be associated with only one email address. If a Rotisserie Rewards member creates two (2) accounts, and each account has its own email address, Market Points and Rotisserie Rewards in one account cannot be merged with, or transferred to, another account with any other Rotisserie Rewards account having a different email address. In other words, if you set up a second (or more) account(s) ,and each account has its own email address, these accounts cannot be merged, combined with, transferred to, or in any way shared between, one another, or otherwise counted toward Market Points or Rotisserie Rewards for any account with a different email address. For example, if you set up a Rotisserie Rewards account with your personal email address, and also set up a second Rotisserie Rewards account with a different email address, including but not limited to your work email address, the Market Points, and/or Rotisserie Rewards, that you earn for each account stay only with that particular account, and may not be transferred, merged, or combined with your other account(s).
The Rotisserie Rewards program operates only in the contiguous 48 states of the United States.
The Rewards that are available to you through Rotisserie Rewards are based on the number of Market Points that you earn. You can earn Market Points by making purchases at participating Boston Market restaurants in the United States.
You will earn Market Points based on the value of your purchase (after any discounts and coupons applied and before taxes) at the rate of one (1) Market Point for each one U.S. Dollar ($1.00) you spend at participating Boston Market restaurants. Qualifying Catering Purchases (defined below) will earn one (1) Market Point for every one U.S. Dollar ($1.00) you spend. Market Points may only be earned in whole dollars (no fractions or portions of a dollar). For example, if you spend $9.99 (nine dollars and 99 cents) at a participating Boston Market for a qualifying purchase, you will get nine (9) Market Points. If you spend $10.01, you will get ten (10) Market Points.
A Qualifying Catering Purchase is a purchase of catering services offered by Boston Market which meets certain criteria. In order to qualify for Market Points, the purchase must be made one of two ways: 1 – either through order.bostonmarket.com (eMarket); or 2 – though a designated Boston Market employee who may place orders through order.bostonmarket.com. These employees are currently identified as Catering Sales Specialists. In addition, no catering purchase made pursuant to a contract, agreement, or understanding between a third party and Boston Market for catering services at special or discounted pricing will accumulate Market Points, no matter how the order is placed. In addition, Boston Market is not responsible for any prohibition by any person’s s employer or other entity that may prohibit or restrict that person’s right or ability to have or accumulate Market Points; to accumulate Market Points in any particular account; or to disclose the existence of Market Points. Boston Market reserves the right to not reward Market Points to, or to remove Market Points from the account of, any person who fails to follow the above requirements for a Qualifying Catering Purchase, or who Boston Market becomes aware has violated these requirements, and/or to change the definition of a Qualifying Catering Purchase at any time. By participating, or attempting to participate, in Rotisserie Rewards, you acknowledge, agree, and consent to such actions by Boston Market.
To earn Rewards based on making eligible purchases (earning Market Points), you must “check in” at the point of sale at a participating Rotisserie Rewards location prior to completing your purchase. You may also text “Boston” to 67794. You will then receive an opt-in text message. If you opt in, you will receive a second text with a link to a Rotisserie Rewards sign-up page. Ordinary carrier fees may apply to all text messages.
To redeem points for a Reward when you are a Rotisserie Rewards member, you must select an eligible Reward within your Rotisserie Rewards Program account on the applicable Boston Market app or online at my.bostonmarket.com. You must have the correct number of points available in your Rotisserie Rewards Program account for the selected points Reward.
In order to redeem a Reward, you must select the Reward that you want to use before you arrive at the point of sale, and place that Reward (or Rewards) in the “My Rewards” section of your account. You can place a Reward in your “My Rewards” wallet by selecting that particular Reward on my.bostonmarket.com or on the applicable Boston Market mobile app and agreeing to exchange points for that Reward. You may then select from the Rewards in your wallet at the point of sale.
At the time of selection of a Reward, your selected Reward will be posted to your applicable Rotisserie Rewards account, and your Rotisserie Rewards points balance will be reduced by the number of Market Points redeemed for that Reward. Once made, a Reward selection is not subject to change, substitution, or reversal by a member.
To redeem a Reward, visit an applicable participating Boston Market restaurant and “check in” at the point of sale as described above, or log into your Rotisserie Rewards account on my.bostonmarket.com or on the Boston Market mobile app and place an online or app order. Your Reward will be removed from your Rotisserie Rewards account at the time of use. All Rewards expire thirty (30) days after posting to your Rotisserie Rewards account, and if a selected Rotisserie Reward expires without redemption, the associated points used to select the Reward will not be reinstated to your Rotisserie Rewards account.
You may only redeem one (1) Reward per visit, which you may choose at the point of sale. A Reward may only be redeemed for the purchase of that selected Reward. Redemption of a Reward will not earn Market Points. If you redeem a Reward for part of a transaction, and buy other menu items, the Reward redemption portion of your purchase is not eligible for Market Points.
If you have no activity on your Rotisserie Rewards account for six (6) months, the Market Points in your Program account (no matter when they were earned) will expire and will no longer be available for redemptions. “Activity” is defined as making a food or drink purchase eligible for Market Points, or a Reward redemption at a participating Boston Market restaurant, through the Boston Market app, or through order.bostonmarket.com using your Rotisserie Rewards account. Rotisserie Rewards accounts may not be combined. If there is no activity (as defined above) on your Rewards account for six (6) months or more, you will continue to be a member of the Rotisserie Rewards program, but your Market Point balance for the Program will be reduced to zero and any activity will restart your Reward account again at zero points.
Rewards may not be substituted (except by an applicable participating Boston Market restaurant, in that restaurant’s sole discretion). Redemption of Rewards is based upon availability of the particular Reward in the applicable Rewards location at which you redeem your Reward, and you cannot substitute another type of Reward for a selected but unavailable Reward. A Reward must be redeemed in a single transaction, and any unused portion of a Reward is forfeited, for which no consideration will be given. Partial redemption of Rewards is not allowed (for example, if a single Reward was two fountain drinks (such a Reward may not actually exist), that Reward must be redeemed in a single transaction and visit; you could not break you the Reward to redeem a single fountain drink on two separate visits and transactions. In the event of any dispute, Boston Market’s determination of the size or quantity of the Reward shall be final.
Market Points and unused earned Rewards (if you have any) will be identified on your account page accessible by logging into your Rewards account on the Rotisserie Rewards App or website (my.bostonmarket.com). Your points and Rewards shall be as reflected in Boston Market’s records, unless you can prove otherwise to Boston Market’s satisfaction.
Rewards are subject to change, elimination, or substitution at any time at Boston Market’s sole discretion without notice. Market Points and Rewards (a) have no cash value; (b) may not be redeemed or exchanged for cash or any cash equivalent; (c) may not be combined with other offer, promotion, discounts, or coupons (including, without limitation, any other Points Reward or Program Reward); (d) are not transferable; and (e) may not be substituted (except by a participating Boston Market restaurant, in its sole discretion). Redemptions of Rewards do not earn Market Points. You are not obligated to accept or redeem any Rewards. Rewards will be deemed forfeited without notice if not used within the allotted time frame, and the associated points used to select the Reward will not be reinstated to your Program account.
From time to time, we, or others acting with our permission, may offer you special promotions that offer you additional Market Points. The promotional Market Points, if any, will be awarded as described in the applicable promotional offer, and will be subject to any additional terms and/or conditions set forth in such promotional offer.
Eligible customers may, at times, earn Market Points through participation in programs offered by our business partners. For example (meant as illustration only and not an actual offer), “Buy any Coca-Cola fountain product and get double Market Points for your purchase.” (NOTE – The preceding is meant only as an example. Actual promotions, if any, may vary, and are at the sole discretion of Boston Market.) Boston Market does not operate and is not responsible for these programs, which have separate and additional terms and conditions governing how Market Points may be earned.
There may be certain types of promotional programs that do not offer Market Points. In addition, you cannot earn Market Points on non-qualifying purchases, including, but not limited to, purchases of Give Kids The World coupon books or of Boston Market gift cards or (such as activations, reloads, transfers, and other card-to-card transactions). Taxes, tips, donations, and fees, including without limitation, delivery fees, and any fees charged by any delivery partner are excluded and ineligible for Market Point accrual.
Generally, Market Points are automatically added to your Rotisserie Rewards account within twenty-four (24) hours of when you earned them (i.e., the date and time on your receipt) with a qualifying purchase If you believe that Market Points were not added to your Rewards account in a timely manner, you may submit your original receipt information for review and verification at www.bostonmarket.com/rotisserie-rewards, your receipt should be submitted more than twenty-four hours (based on the time and date on your receipt) after your qualifying purchase, but within fourteen (14) calendar days of that purchase. You must wait twenty-four hours after your qualifying purchase or your request will not be accepted by our system. Boston Market will then review your request, but reserves the right to decline to add Market Points to an account for any non-qualifying purchase, or portion thereof, or should Boston Market be unable to verify the purchase in its sole discretion, or reasonably doubt the validity of the request for any reason. Note that there may be a delay in adding Market Points earned and accepted through receipt verification to your Rotisserie Rewards account. Market Points earned and accepted through receipt verification are generally added to your Rotisserie Rewards account within 3-5 business days from when you complete the receipt submission at www.bostonmarket.com/rotisserie-rewards. Boston Market allows guests to submit their receipt for Market Points a maximum of ten (10) times total over the life of that guest account. Guest receipts submitted beyond that number, or not submitted within fourteen (14) calendar days of the date and time of the qualifying purchase (as reflected on your receipt) are not and will not be eligible for Market Points. This is so whether the request to add the Market Points is made online or through any other medium. Be sure to give your phone number at the time you place your order to make sure you get your Market Points for all qualifying purchases. In the case of a dispute between records, Boston Market’s internal records shall be deemed dispositive of the time and date of a qualifying order.
If you void a purchase made that resulted in an award of Market Points, or if a purchase is refused by a credit card company, or charged back, or if a purchase made with a check results in an award of Market Points and the check is subsequently dishonored, Boston Market will deduct any Market Points that you earned for that purchase from your Rotisserie Rewards balance, potentially resulting in a zero Market Point balance on your Rewards account. If you return menu items purchased and for which Market Points had been awarded, the Market Points awarded as a result of that purchase will be deducted from your Market Points total. Purchases made with Boston Market gift cards accrue Market Points, but purchases of Boston Market gift cards do not.
If you use multiple forms of payment in one transaction, such as cash, credit card, or a Boston Market gift card or other stored value card (for example, a Visa® or American Express® gift card), you will receive Market Points associated with that purchase.
Market Points accrued in your Rotisserie Rewards account expire after one hundred eighty (180) days of no activity on your account—that is, if you have not made a purchase or not redeemed a reward at a participating Boston Market location using your Rotisserie Rewards account within 180 days. For example, if your last qualifying purchase was on January 1, 2020, all your Market Points will expire on June 29, 2020, unless you make a qualifying purchase using your Rotisserie Rewards account before June 29.To make a purchase using your Rotisserie Rewards account, provide your phone number or email address at the register when ordering in restaurant, provide your account phone number or email address when ordering over the phone with a catering specialist, or log into your account to order online at my.bostonmarket.com, order.bostonmarket.com, or on the Boston Market mobile app. . If you have a Rotisserie Rewards account and have opted in to receive marketing email communications, you will receive an email when your Market Points are 30 days and 7 days away from expiring. The oldest accrued Market Points will be used first for redemptions. You can view and track your Market Point balance and available Rewards, as well as any additional benefits for which you are eligible as a Rotisserie Rewards member, on my.bostonmarket.com or by using the Boston Market mobile app.
No substitutions or changes are allowed for any Market Point redemption, other than as may be described noted in any special reward. No cash value for any Reward. All Rewards may be redeemed only for goods and services offered by Boston Market. Market Point redemptions are subject to change or modification by Boston Market if products are unavailable.
Market Point Redemption May Vary; Participating Boston Market restaurants Only.
Not all Boston Market restaurants may have the ability to honor all Market Point redemption tiers at all times, and the items available for redemption in each Boston Market restaurant may vary by participating Boston Market restaurant location.
Market Points may be redeemed at participating Boston Market restaurants and are ineligible to be redeemed for the following items: delivery items from third-party delivery services, delivery fees, costs or tips, gift cards, bottled beverages or milk, or Give Kids the World or other coupon books.
You must have selected the Reward that you want to redeem and placed it in your “My Rewards” wallet in the Boston Market app or on my.bostonmarket.com before placing your order at the point of sale at a participating Boston Market restaurant, or before ordering online while logged in to your Rewards account at my.bostonmarket.com or on the Boston Market mobile app. You cannot redeem multiple Rewards within a single order or transaction. For example, you cannot redeem 50 Market Points for a regular Mac & Cheese, and 30 Market Points for a free fountain beverage within a single order or transaction.
As a Rotisserie Rewards member, you are eligible for the following additional benefits:
Boston Market reserves the right to change the number and type of benefits offered to members of Rotisserie Rewards in its sole discretion at any time.
There are no participation or membership fees associated with Rotisserie Rewards. Market Points accrued in connection with Rotisserie Rewards are promotional, have no cash value, and cannot be redeemed for cash. In addition, your redemption of Market Points accrued in connection with Rotisserie Rewards cannot be combined with any other offers or discounts that are applicable to the Rewards for which you are redeeming such Market Points, unless otherwise expressly indicated by Boston Market.
Your Market Points, Rotisserie Rewards, and your Rotisserie Rewards account are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose. You may have only one (1) Rotisserie Rewards account that is personal to you.
Boston Market also reserves the right to, without notice or compensation to you of any kind, even though such actions may affect rewards in the Rotisserie Rewards program or your participation in the Rotisserie Rewards program, “unregister” and make ineligible for Rotisserie Rewards or Market Points any Rotisserie Rewards account that has been inactive for two (2) consecutive years. Inactivity is defined as no Market Points earned during such two (2) consecutive year period. In the event that your Rotisserie Rewards account is unregistered or rendered inactive, all accrued Market Points in your Rotisserie Rewards account are void.
Boston Market reserves the right to change, modify, discontinue or cancel Rotisserie Rewards or any part of Rotisserie Rewards, at any time and in its sole discretion, without notice or compensation to you, even though such actions may affect rewards in the Rotisserie Rewards program or your participation in the Rotisserie Rewards program.
Opt-Out. Notwithstanding the above, you may choose to pursue your claim in court and not by arbitration if you opt out of this arbitration provision within thirty (30) days from the date you registered for a Rotisserie Rewards account or accumulated Market Points, whichever date occurs earlier (the “Opt-Out Deadline”). You may opt out of these arbitration procedures by sending us a written notice that you opt out to the following address: Boston Market Rotisserie Rewards, Guest Services Department, Boston Market Corporation, 14103 Denver West Pkwy., Golden, CO 80401. Any opt out received after the Opt-Out Deadline (allowing three (3) additional days for mailing) will not be valid, and you must pursue your claim in arbitration or small claims court.
Arbitration Procedures. For all disputes, whether pursued in court or arbitration, you must first send a written description of your claim to our Guest Services department to allow us an opportunity to resolve the dispute. You and we each agree to negotiate your claim in good faith. You may request arbitration if your claim or dispute cannot be resolved within 60 days.
Costs of Arbitration. Upon filing of the arbitration demand, we will pay all filing, administration and arbitrator fees other than the initial $200 filing fee, and for claims of less than $1,000, Boston Market will reimburse you for the filing fee within 30 days of receiving a written request from you. Each party will bear the fees and expense of its own attorneys, experts, witnesses and preparation and presentation of evidence at the arbitration. However, for claims under $10,000 as to which you provided notice and negotiated in good faith as required above before initiating arbitration, if the arbitrator finds you are the prevailing party in the arbitration, you will be entitled to a recovery of reasonable attorneys’ fees and costs. Except for claims determined to be frivolous, we will not to seek an award of attorneys’ fees in arbitration even if an award is otherwise available under applicable law.
Class Action Waiver and Jury Waiver. You and we each agree that any proceeding, whether in arbitration or in court, will be conducted only on an individual basis and not in a class, consolidated or representative action. If a court or arbitrator determines in an action between you and us that this class action waiver is unenforceable, the arbitration agreement will be void as to you. If you opt out of the arbitration provision as specified above, this class action waiver provision will not apply to you. Neither you, nor any other customer, can be a class representative, class member, or otherwise participate in a class, consolidated or representative proceeding without having complied with the opt-out procedure set forth above. If for any reason a claim proceeds in court rather than through arbitration, you and we each waive any right to a jury trial.
Boston Market is not responsible or liable to you, or any person claiming through you, for failure to supply or fulfill an award, benefit, or points in the Rotisserie Rewards program, or any part thereof, or its operations are affected by any acts of god, any action, regulation, order, or request by any governmental or quasi-governmental entity, equipment failure, actual threatened terrorist acts, weather, natural phenomenon, war (declared or undeclared), fire, embargo, labor dispute or strike, labor or material shortage, transportation, interruption of any kind, civil disturbance, insurrection, riot, or any laws, rules, regulations or orders or other action adopted or taken by any national, federal, state, provincial, or local government authority, or any other cause, whether or not specifically mentioned above.
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