Effective Date: July 14, 2026
Last Updated: July 14, 2026
Introduction and Scope
Boston Market respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how Boston Market Corporation, doing business as Boston Market, together with its applicable affiliates, subsidiaries, participating restaurant operators, and authorized service providers (“Boston Market,” “we,” “our,” or “us”), collects, uses, discloses, retains, and protects personal information.
This Privacy Policy applies when you:
Visit bostonmarket.com or another Boston Market website that links to this Policy.
Create or use a Boston Market account.
Place an order for pickup, delivery, catering, gift cards, or other products.
Visit or communicate with a participating Boston Market restaurant.
Subscribe to email, text-message, or other marketing communications.
Participate in surveys, promotions, contests, loyalty programs, or customer-feedback programs.
Contact customer support or otherwise interact with Boston Market online or offline.
Collectively, these websites, services, communications, restaurant interactions, and programs are referred to as the “Services.”
This Policy does not govern a third-party website, application, delivery platform, payment service, social-media platform, or other service that has its own privacy policy, even when it is linked from a Boston Market website.
Your use of the Services is also subject to the Boston Market Terms of Use and any additional terms presented in connection with a specific service or promotion.
Personal Information We Collect
“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual or household. It does not include information that has been lawfully made public, aggregated, or de-identified as permitted by applicable law.
The information we collect depends on how you interact with Boston Market.
A. Information You Provide Directly
We may collect:
Contact and identifying information
Name.
Email address.
Telephone number.
Billing, delivery, and mailing address.
City, state, ZIP code, and country.
Account username or other account identifier.
Account information
Login credentials and authentication information.
Account preferences.
Favorite or preferred restaurant locations.
Saved delivery addresses.
Communication and notification preferences.
Information connected to loyalty, promotional, or membership programs.
Order and transaction information
Products ordered.
Order date, time, price, location, and fulfillment method.
Pickup, delivery, or catering instructions.
Purchase history.
Coupons, promotional codes, rewards, and discounts used.
Gift-card information.
Refunds, disputes, and customer-service history.
Payment information
Payment-card information may be collected directly by our payment processors or ordering providers. Boston Market may receive limited payment information, such as:
Payment status.
Transaction identifier.
Card type.
Billing ZIP code.
Expiration date or the last four digits of a payment card.
Fraud-prevention or transaction-verification information.
Boston Market should not represent that it stores full payment-card details unless this has been confirmed through a payment-security review.
Catering and business-customer information
Company or organization name.
Event details.
Number of guests.
Delivery and setup instructions.
Venue information.
Tax-exemption information.
Contact details for event coordinators or recipients.
Dietary and order-instruction information
You may voluntarily provide dietary preferences, allergy-related instructions, or other meal requests when placing an order.
Please do not submit medical records, diagnoses, or other unnecessary health information through order notes or customer-service forms. Information voluntarily provided in connection with an order may be communicated to the restaurant or fulfillment provider processing that order.
Customer-service and communications information
Messages, questions, complaints, reviews, and feedback.
Information submitted through contact forms.
Email, chat, social-media, and text-message communications.
Photographs, receipts, or documents you provide.
Call recordings or transcripts where calls are recorded and notice is provided.
Information relating to an order, restaurant visit, refund, or complaint.
Marketing, survey, and promotion information
Email and SMS subscription information.
Survey responses.
Contest or sweepstakes entries.
Social-media handles.
Promotion eligibility and prize-fulfillment information.
Demographic information that you voluntarily provide.
Marketing preferences and interactions with promotional communications.
Employment-related information
When you inquire about or apply for employment, we or our recruiting providers may collect:
Résumé and employment history.
Education and professional qualifications.
Contact details.
References.
Work authorization information.
Availability and preferred work location.
Interview notes and application status.
Background-screening information where legally permitted.
Boston Market may provide a separate Applicant Privacy Notice when required.
B. Information Collected Automatically
When you use the Services, Boston Market and its technology providers may automatically collect:
Device and technical information
Internet Protocol address.
Browser type.
Device type and operating system.
Device identifiers.
Language settings.
Internet-service provider.
Screen resolution and technical configuration.
Cookie, pixel, and similar technology identifiers.
Website and usage information
Pages viewed.
Buttons and links selected.
Search activity.
Referring and exit pages.
Date, time, and duration of visits.
Order-session activity.
Interaction with emails and advertisements.
Website errors and performance information.
General navigation and clickstream information.
Location information
We may derive an approximate location from your IP address or collect location information you provide when searching for a nearby Boston Market restaurant.
With your device permission, a website or ordering service may collect more precise location information to provide location-based features. You can generally control location permissions through your browser or device settings.
Restaurant and security information
Where permitted by law and used at a participating location, Boston Market or a restaurant operator may collect:
Security-camera footage.
Information relating to incidents, injuries, suspected fraud, theft, or safety concerns.
Device information generated when using restaurant Wi-Fi or other on-site technology.
C. Information From Other Sources
We may receive information from:
Online ordering and delivery platforms.
Participating Boston Market restaurants and restaurant operators.
Catering providers.
Payment processors and fraud-prevention services.
Gift-card and loyalty-program providers.
Customer-support and CRM providers.
Email and SMS service providers.
Analytics, advertising, and social-media platforms.
Survey, promotion, and sweepstakes providers.
Data-quality and address-verification services.
Publicly available sources.
Business partners when you have directed or authorized the disclosure.
We may combine this information with information collected through the Services.
How We Use Personal Information
Boston Market may use personal information to:
Provide products and services
Process, prepare, deliver, and fulfill orders.
Manage pickup, delivery, and catering requests.
Process payments, discounts, refunds, gift cards, and rewards.
Create and manage accounts.
Identify nearby restaurant locations.
Provide receipts and order-status communications.
Communicate with you
Respond to questions, concerns, feedback, and complaints.
Provide customer support.
Send service, account, security, and transaction notifications.
Communicate about changes to the Services, policies, or terms.
Contact you regarding an order or restaurant visit.
Improve and personalize the Services
Remember your preferences.
Recommend restaurant locations, menu items, or offers.
Analyze website and ordering performance.
Understand customer interests and purchasing patterns.
Develop and improve products, services, restaurant operations, and digital experiences.
Conduct surveys, research, and analytics.
Marketing and promotions
Send promotional emails or text messages when permitted.
Provide coupons, offers, and loyalty benefits.
Administer contests, sweepstakes, and promotions.
Measure the effectiveness of advertisements and campaigns.
Provide or measure personalized advertising, subject to your privacy choices.
Security and legal purposes
Authenticate accounts and transactions.
Detect and prevent fraud, misuse, security incidents, and illegal activity.
Protect customers, employees, restaurant operators, and company property.
Enforce applicable terms and policies.
Maintain records required by law.
Respond to legal process, regulatory inquiries, or government requests.
Establish, exercise, or defend legal claims.
Comply with food-safety, tax, accounting, and other legal obligations.
Business operations
Perform auditing, reporting, accounting, and internal administration.
Evaluate or complete a merger, financing, acquisition, restructuring, bankruptcy, or sale of assets.
Carry out another purpose disclosed when information is collected.
Use information with your consent or at your direction.
We may use aggregated or de-identified information for lawful business purposes. Where required by law, we will maintain de-identified information in de-identified form and will not attempt to re-identify it.
How We Disclose Personal Information
We may disclose personal information to the following categories of recipients.
Affiliates and participating restaurant operators
We may disclose information to Boston Market affiliates, participating restaurants, authorized operators, and personnel when necessary to fulfill an order, respond to a customer, operate a program, investigate an incident, or provide the Services.
A participating restaurant may be independently operated. When an independent operator determines how personal information is used for its own purposes, its privacy practices may also apply.
Service providers and contractors
We may provide information to vendors that perform services on our behalf, including:
Website hosting and infrastructure.
Online ordering.
Payment processing.
Pickup and delivery fulfillment.
Catering support.
Customer service.
CRM and account management.
Email and SMS delivery.
Data storage.
Cybersecurity and fraud prevention.
Analytics.
Advertising and campaign measurement.
Promotions and surveys.
Professional, legal, tax, insurance, and accounting services.
These providers are permitted to process information only as authorized by their agreements with Boston Market and applicable law.
Ordering, payment, and delivery partners
When you use a third-party ordering, payment, or delivery service, information may be exchanged among Boston Market, the restaurant, the provider, the delivery driver, and the payment processor to complete and support your transaction.
Information collected directly by a third-party service is governed by that service’s privacy policy.
Advertising, analytics, and social-media partners
We may permit analytics, advertising, and social-media providers to collect information through cookies, pixels, software development kits, and similar technologies.
These disclosures may be considered a “sale,” “sharing,” or processing for “targeted advertising” under certain state privacy laws, even when Boston Market does not receive money in exchange for the information.
Business and promotional partners
We may disclose information to a partner administering a co-sponsored promotion, event, survey, or program when disclosed at the time of collection, with your consent, or at your direction.
Legal, safety, and compliance recipients
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with applicable law, legal process, or a government request.
Protect the rights, safety, property, or security of Boston Market or another person.
Investigate fraud, misuse, illegal conduct, or a violation of our terms.
Respond to an emergency.
Establish, exercise, or defend legal claims.
Corporate transactions
Personal information may be disclosed or transferred in connection with an actual or proposed merger, acquisition, investment, restructuring, financing, bankruptcy, sale of assets, or similar corporate transaction.
At your direction
We may disclose information when you request, authorize, or consent to the disclosure.
Sale and Sharing of Personal Information
Boston Market does not sell personal information in exchange for money.
However, our use of certain advertising, analytics, and social-media technologies may be legally considered the “sale” or “sharing” of personal information or the use of personal information for targeted advertising.
Where required, you may opt out through the “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” link displayed in the website footer.
Boston Market should configure its website to recognize legally required browser-based opt-out preference signals, including Global Privacy Control.
Cookies and Similar Technologies
Boston Market and its providers may use:
Cookies.
Pixels and web beacons.
Tags and scripts.
Local storage.
Session-replay or interaction-analysis technologies.
Advertising identifiers.
Similar website and device technologies.
These technologies may be used to:
Operate the website and shopping or ordering functions.
Keep accounts secure.
Remember preferences.
Measure website traffic and performance.
Detect errors and fraud.
Understand customer interactions.
Measure marketing campaigns.
Provide or measure personalized advertising.
Cookie categories may include:
Strictly necessary cookies needed for core website functions.
Functional cookies that remember preferences.
Analytics cookies that measure website use and performance.
Advertising cookies used to measure or personalize advertising.
You can manage non-essential cookies through the Boston Market cookie-preference tool. Blocking certain technologies may affect website functionality.
Additional information should be provided in the separate Boston Market Cookie Policy.
Global Privacy Control and Browser Signals
Where required by applicable law, Boston Market will process a recognized opt-out preference signal, such as Global Privacy Control, as a request to opt out of the sale or sharing of personal information and targeted advertising for the browser or device transmitting the signal.
Because these signals are generally browser- and device-specific, you may need to enable the signal on each browser and device you use.
California, Connecticut, and Colorado are among the jurisdictions requiring covered businesses to recognize qualifying universal opt-out signals.
Email and Text-Message Communications
You may unsubscribe from promotional email by selecting the unsubscribe link in an email.
You may opt out of promotional text messages by replying STOP or following the instructions provided in the message.
After opting out, Boston Market may continue sending non-promotional communications relating to active orders, account security, customer-service requests, or other transactions.
Consent to receive marketing text messages should not be made a condition of purchasing Boston Market products or services. Message and data rates may apply.
Marketing-email and text programs must also comply with applicable consent, identification, unsubscribe, and revocation requirements.
Data Retention
Boston Market retains personal information for only as long as reasonably necessary for the purposes described in this Policy, including to:
Maintain an account or customer relationship.
Complete and document transactions.
Provide customer service.
Administer loyalty, promotional, or marketing programs.
Detect fraud and maintain security.
Comply with tax, accounting, employment, and legal obligations.
Resolve disputes.
Enforce agreements.
Establish, exercise, or defend legal claims.
Retention periods vary based on the nature and sensitivity of the information, the purpose for which it was collected, operational requirements, legal requirements, and applicable limitation periods.
When information is no longer reasonably required, we may delete, destroy, aggregate, or de-identify it in accordance with our retention procedures.
Information Security
Boston Market uses reasonable administrative, technical, organizational, and physical safeguards designed to protect personal information from unauthorized access, acquisition, destruction, loss, misuse, alteration, or disclosure.
No security control, website, storage system, or transmission method can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you suspect unauthorized account activity.
Do not state that all Boston Market information is “encrypted in transit and at rest” unless the company’s technical team has verified that claim across Framer, the CRM, ordering systems, marketing platforms, backups, and integrations.
